Effective Date: September 10, 2026
Last Updated: September 10, 2026
PROLIFIX HVAC LLC
1389 Hempstead Turnpike, Suite #2H
Elmont, New York 11003
Phone: (718) 200-0861
Email: prolifixinc@gmail.com
1. Introduction
PROLIFIX HVAC LLC (“PROLIFIX HVAC,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website or interact with us through telephone calls, emails, text messages, service requests, estimates, invoices, contracts, appointments, online forms, advertising, and other business communications.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
2. Information We May Collect
Depending on how you interact with PROLIFIX HVAC LLC, we may collect information including:
Contact Information: Your name, service address, billing address, email address, and telephone number.
HVAC and Property Information: Equipment manufacturer, model and serial numbers, photographs, service history, maintenance records, warranties, estimates, and appointment details.
Transaction Information: Information related to purchases, payments, invoices, and service transactions.
Communications: Information contained in emails, messages, service requests, inquiries, reviews, and other communications you send to us.
Website and Device Information: IP address, browser type, device type, referring pages, pages visited, timestamps, cookies, and similar identifiers.
Payment-card and banking information may be handled directly by third-party payment processors. Such providers process payment information according to their own privacy policies and security practices.
3. How We Use Personal Information
We may use the information we collect for legitimate business purposes, including to:
Schedule and provide HVAC, heating, cooling, refrigeration, installation, repair, and maintenance services.
Prepare estimates, proposals, contracts, invoices, warranties, and service documentation.
Communicate with you regarding appointments, technicians, projects, and service updates.
Process authorized payments and maintain transaction records.
Maintain customer and equipment service histories.
Provide warranty, follow-up, and customer support services.
Respond to questions, requests, complaints, and other inquiries.
Improve the performance, security, and functionality of our website and business operations.
Detect and prevent fraud, abuse, unauthorized activity, or misuse.
Maintain tax, accounting, insurance, regulatory, and legal records.
Comply with applicable laws, regulations, legal processes, and governmental requests.
Establish, exercise, or defend legal rights and claims.
Send promotional or marketing communications where permitted by applicable law.
4. Text Messages and Telephone Communications
If you provide us with a telephone number, we may contact you regarding legitimate business matters, including estimates, appointments, technician arrival notifications, service updates, invoices, warranties, requested services, and customer support.
Where required by applicable law, we will obtain appropriate consent before sending covered automated or marketing text messages or making covered automated or marketing calls.
Consent to receive marketing communications is not required as a condition of purchasing goods or services where prohibited by law.
If you receive marketing text messages from us, you may request that future messages stop by replying STOP or by contacting us directly.
Message and data rates may apply depending on your mobile carrier and service plan.
5. Email Communications
We may use email to communicate with you regarding estimates, appointments, invoices, service agreements, warranties, requested services, customer support, and other legitimate business matters.
Where permitted, we may also send promotional or marketing emails. Marketing emails will be handled in accordance with applicable laws, including applicable CAN-SPAM requirements.
Where an unsubscribe option is required, promotional emails will provide an appropriate mechanism for opting out.
Unsubscribing from promotional communications will not prevent us from sending necessary non-promotional communications relating to an active service, transaction, contract, account, safety matter, warranty, or other legitimate business purpose.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to support website functionality, security, preferences, analytics, advertising measurement, and other website-related purposes.
These technologies may be operated by PROLIFIX HVAC LLC or by authorized third-party service providers.
Where applicable, any cookie banner, consent mechanism, privacy preference center, or opt-out option presented on our website is intended to accurately describe and reflect the technologies actually being used.
We will honor applicable privacy choices and consent preferences in accordance with applicable law.
7. Analytics and Advertising
We may use third-party services for website analytics, advertising, hosting, customer management, communications, and marketing.
These providers may process certain information about website visitors or customers on our behalf and subject to their applicable contractual obligations and privacy practices.
If analytics, advertising, tracking, or similar technologies are implemented on our website, we intend to maintain disclosures and privacy controls appropriate to those technologies and applicable legal requirements.
8. Disclosure of Personal Information
We may disclose personal information when reasonably necessary to operate our business, provide services, or comply with legal obligations.
Information may be disclosed to:
Authorized employees and representatives.
HVAC technicians and subcontractors involved in providing services.
Payment processors and financial service providers.
Accounting, insurance, legal, IT, website, communications, and customer-management providers.
Professional advisers and consultants.
Equipment manufacturers, distributors, or suppliers when necessary for warranty, parts, service, or technical support.
Government agencies, law-enforcement authorities, courts, or other parties when legally required.
Parties involved in a legitimate merger, acquisition, financing, restructuring, or sale of all or part of the business.
We expect service providers handling personal information on our behalf to maintain reasonable safeguards consistent with their contractual obligations and applicable law.
9. Sale of Personal Information
PROLIFIX HVAC LLC does not sell customers’ personal information for monetary consideration in the ordinary course of its HVAC business.
However, we do not make broad representations that information is never “sold” or “shared” under every applicable privacy law. Certain advertising, analytics, or data-processing activities may be treated differently under specific state privacy statutes.
If our business practices become subject to additional statutory requirements concerning the sale or sharing of personal information, we will provide the disclosures, rights, and procedures required by applicable law.
10. Data Security
PROLIFIX HVAC LLC takes reasonable measures designed to protect personal information against unauthorized access, acquisition, destruction, use, modification, or disclosure.
Depending on the nature and sensitivity of the information, security measures may include administrative, technical, and physical safeguards such as:
Access controls and restricted permissions.
Password protection and authentication measures.
Multifactor authentication where appropriate.
Computer and network security practices.
Secure payment-processing procedures.
Employee security practices.
Vendor and service-provider management.
Secure disposal of information.
Periodic review of security procedures.
Despite these safeguards, no electronic system, website, network, or method of transmission can be guaranteed to be completely secure.
11. New York SHIELD Act and Data-Breach Response
PROLIFIX HVAC LLC intends to maintain reasonable safeguards for covered private information consistent with applicable requirements of the New York General Business Law, including Sections 899-aa and 899-bb, commonly associated with the New York SHIELD Act.
If we discover a security incident involving personal or private information, we will investigate the matter and take appropriate steps based on the circumstances.
Where a security incident triggers legally required notification obligations, we will provide notice to affected individuals and governmental authorities as required and within the applicable legal timeframes.
12. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and for legitimate business, contractual, warranty, tax, accounting, insurance, regulatory, security, dispute-resolution, and legal purposes.
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.
13. Children’s Privacy
Our HVAC services and website are not directed toward children.
We do not knowingly collect personal information online from children under 13 in circumstances governed by the Children’s Online Privacy Protection Act (COPPA) without satisfying applicable notice and parental-consent requirements.
New York law may provide additional protections for the personal information of individuals under 18 when an online service is covered by applicable New York requirements.
If our online operations become subject to additional children’s privacy requirements, we will implement the protections required by applicable law.
14. Biometric Information
PROLIFIX HVAC LLC does not intentionally collect biometric identifiers for identification or recognition purposes unless such collection is specifically implemented with appropriate disclosures, consents, policies, and safeguards required by applicable law.
We do not sell biometric identifier information.
15. Third-Party Websites and Services
Our website, advertisements, emails, or other communications may contain links to websites, applications, or services operated by third parties.
These third-party services are independently operated, and PROLIFIX HVAC LLC does not control their privacy practices, security procedures, or content.
We encourage users to review the privacy policies and terms of any third-party website or service before providing personal information.
16. Consumer Privacy Requests
You may contact PROLIFIX HVAC LLC with questions about our privacy practices or to request access to, correction of, or deletion of personal information maintained by us.
Whether a particular request can or must be fulfilled will depend on applicable law and legitimate business or legal requirements.
We may retain information that is reasonably necessary to:
Complete transactions and provide requested services.
Maintain warranties and service records.
Meet tax, accounting, insurance, regulatory, and legal obligations.
Prevent fraud or address security incidents.
Resolve disputes.
Establish, exercise, or defend legal claims.
To protect personal information, we may reasonably verify the identity and authority of a person making a privacy request before providing, correcting, or deleting information.
17. New York Consumer Protection
Our privacy, cookie, tracking, and consumer-choice disclosures are intended to accurately describe our practices and avoid misleading representations.
Where privacy controls are provided through our website, we intend for those controls to operate consistently with the descriptions presented to users.
We may periodically review and update our privacy disclosures as our technologies, services, vendors, and business practices change.
18. Changes to This Privacy Policy
PROLIFIX HVAC LLC may update or revise this Privacy Policy from time to time to reflect changes in our business practices, technology, services, vendors, or applicable legal requirements.
When changes are made, the “Last Updated” date at the beginning of this policy will be revised accordingly.
Where required by law, we may provide additional notice regarding material changes.
Your continued use of our website or services does not replace any affirmative consent that may be legally required.
19. Contact PROLIFIX HVAC LLC
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
PROLIFIX HVAC LLC
1389 Hempstead Turnpike, Suite #2H
Elmont, New York 11003
Telephone: (718) 200-0861
Email: prolifixinc@gmail.com
© 2026 PROLIFIX HVAC LLC. All Rights Reserved.